Alexander & Baldwin Holdings, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-9

Alexander Construction Company was a Palm Springs, California, residential development company that built over 2,200 houses in the Coachella Valley of Riverside County, California, between 1955 and 1965.

The construction of these homes doubled the size of Palm Springs and caused the city to take on a new shape, direction, and character as an enclave of modern architecture in the Mid-century modern style. These houses, collectively known as "Alexanders," have come to be appreciated for their rational designs, modernist style, and innovative construction and are now highly sought after, selling for a premium over their more conventional contemporaries.

Quick facts about Alexander & Baldwin Holdings, Inc.

Founder

George and Robert Alexander

Headquarters

Palm Springs, California

Industry

Construction

Defunct

1965

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Alexander & Baldwin Holdings, Inc.'s estimated NPS of -9 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Real Estate is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Alexander & Baldwin Holdings, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Alexander & Baldwin Holdings, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Alexander & Baldwin Holdings, Inc.

Company Industry Score
marks & spencer Consumer Brands / Grocery -10
McDonald's Consumer Brands / Fast Food -8
US Airways Travel and Hospitality / Airlines -8
Tesco Consumer Brands / Grocery -8
Amazon Prime Consumer Brands / Entertainment -11
Golomt Bank Financial Services / Banking -11
Ziggo Telecommunications / Other -11
Wells Fargo & Company Financial Services / Banking -12
Virgin Media Telecommunications / Cable/TV service -6
NatWest Business Banking Financial Services / Banking -6

We have estimated the Net Promoter Score of Alexander & Baldwin Holdings, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.