Aleris International, Inc. is one of the larger private companies in the United States, as ranked by Forbes in 2011. It is a producer of aluminum rolled and extruded products, recycled aluminum, and specification aluminum alloy manufacturing. Its headquarters are in Beachwood, Ohio, a suburb of Cleveland, and it has access to 40 production facilities across the world.
Aleris was formed in 2004 through the merger of Commonwealth Industries, Inc. and IMCO Recycling Inc.
In February 2009, the US Justice Department filed suit against Aleris alleging that 15 of its plants had violated the Clean Air Act by emission of pollutants. In August 2009, Aleris settled the suit with the government, and agreed to pay a $4.6 million fine and spend an additional $4.2 million on new pollution controls at its plants.
Aleris filed for Chapter 11 bankruptcy on 12 February 2009. It announced plans in May 2010 to exit bankruptcy as a privately held company owned by investment funds of Apollo Management, Oaktree Capital Management, and Sankaty Advisors.
|Products||Aluminum products; recycled and aluminum alloy products|
|Predecessor||Commonwealth Industries, Inc. IMCO Recycling Inc.|
|Owner||Texas Pacific Group (pre-bankruptcy)|
|Key people||Sean M. Stack (Chairman and CEO)|
|Founded||December 9, 2004 (2004-12-09)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Metals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Aleris sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Aleris with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|DirecTV||Telecommunications / Cable/TV service||12|
|MTV||Consumer Brands / Entertainment||12|
|AXA||Financial Services / Banking||12|
|Showtime||Consumer Brands / Entertainment||11|
|KPN||Telecommunications / Wireless Carrier||11|
|Blockbuster on Demand||Consumer Brands / Entertainment||11|
|Consumer Brands / Internet||11|
|Netflix||Consumer Brands / Entertainment||13|
|TD Bank||Financial Services / Banking||10|
|Liberty Mutual||Insurance / Health and Life Insurance||14|
We have estimated the Net Promoter Score of Aleris based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.