Albany International Corporation Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

16

Albany International Corporation, originally the Albany Felt Company, is an industrial-goods company based in Rochester, New Hampshire, United States. It makes two different lines of products: machine clothing, in particular felts for use in paper manufacturing and textile processing; and composites used in the aerospace industry. Its shares trade on the New York Stock Exchange under the ticker symbol AIN. It is included in both the S&P 600 and the Russell 2000 stock indices.

The company was founded in Albany, New York, in 1895 to make felts, serving the many paper mills in the region. It grew and prospered throughout the early 20th century, even during the Great Depression. In the later half of the 20th century it began acquiring overseas firms and expanding into the composites sector. In 2013 it moved its headquarters to New Hampshire to better serve its aerospace customers.

Quick facts about Albany International Corporation

Key people

Joseph G. Morone, President and chief executive officer Robert A. Hansen, senior vice president and chief technical officer John B. Cozzolino, treasurer and chief financial officer Charles J. Silva Jr., general counsel and secretary

Founded

March 8, 1895; 122 years ago (1895-03-08) in Albany, New York, United States

Founders

Parker Corning Duncan Fuller Selden Marvin James W. Cox Jr.

Traded as

NYSE: AIN S&P 600 component Russell 2000 component

Headquarters

216 Airport Drive, Rochester, New Hampshire, US

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Albany International Corporation's estimated NPS of 16 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Textiles is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Albany International Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Albany International Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Albany International Corporation

Company Industry Score
FlexiGroup Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
PNC Banks Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
Morgan Stanley Financial Services / Banking 16
Sainsburys Consumer Brands / Grocery 16
3 Mobile Telecommunications / Wireless Carrier 16
Albany International Corporation Basic Industries / Textiles 16
TSB Bank Financial Services / Banking 17
Sprite Consumer Brands / FMCG 17
Starz Consumer Brands / Entertainment 17

We have estimated the Net Promoter Score of Albany International Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.