Albany International Corporation, originally the Albany Felt Company, is an industrial-goods company based in Rochester, New Hampshire, United States. It makes two different lines of products: machine clothing, in particular felts for use in paper manufacturing and textile processing; and composites used in the aerospace industry. Its shares trade on the New York Stock Exchange under the ticker symbol AIN. It is included in both the S&P 600 and the Russell 2000 stock indices.
The company was founded in Albany, New York, in 1895 to make felts, serving the many paper mills in the region. It grew and prospered throughout the early 20th century, even during the Great Depression. In the later half of the 20th century it began acquiring overseas firms and expanding into the composites sector. In 2013 it moved its headquarters to New Hampshire to better serve its aerospace customers.
|Key people||Joseph G. Morone, President and chief executive officer Robert A. Hansen, senior vice president and chief technical officer John B. Cozzolino, treasurer and chief financial officer Charles J. Silva Jr., general counsel and secretary|
|Founded||March 8, 1895; 122 years ago (1895-03-08) in Albany, New York, United States|
|Founders||Parker Corning Duncan Fuller Selden Marvin James W. Cox Jr.|
|Traded as||NYSE: AIN S&P 600 component Russell 2000 component|
|Headquarters||216 Airport Drive, Rochester, New Hampshire, US|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Textiles is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Albany International Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Albany International Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Albany International Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.