Alaska Communications is a telecommunications corporation headquartered in Anchorage, Alaska. It was the first telecommunications provider in the state of Alaska to maintain a third-generation wireless network and the only provider in Alaska that owned fully incorporated infrastructure for the major telecommunications platforms; wireless communications, Internet networking, and local and long distance phone service. Alaska Communications wireline operations include advanced data networks and a diverse undersea fiber optic system connecting Alaska to the contiguous United States. The Alaska Communications wireless operations included a statewide 3G CDMA network, and coverage extended from the North Slope to Southeast Alaska.
|Founded||Anchorage, Alaska (1999)|
|Key people||Anand Vadapalli, CEO|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Alaska Communications Systems Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Alaska Communications Systems Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Alaska Communications Systems Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.