Akamai Technologies, Inc. is an American content delivery network and cloud services provider headquartered in Cambridge, Massachusetts, in the United States. Akamai's content delivery network is one of the world's largest distributed computing platforms, responsible for serving between 15 and 30 percent of all web traffic. The company operates a network of servers around the world and rents capacity on these servers to customers who want their websites to work faster by distributing content from locations close to the user. Over the years its customers have included Apple, Facebook, Bing, Valve, Twitter, eBay, Google, LinkedIn and healthcare.gov. When a user navigates to the URL of an Akamai customer, their browser is redirected to one of Akamai's copies of the website.
The company was founded in 1998 by Daniel M. Lewin and MIT applied mathematics professor Tom Leighton. Lewin was killed aboard American Airlines Flight 11, which crashed in the September 11 attacks of 2001. Leighton currently serves as Akamai's CEO.
|Key people||George Conrades (Chairman) Daniel M. Lewin (Founder) Tom Leighton (Co-founder, Chief Scientist, CEO)|
|Traded as||NASDAQ: AKAM NASDAQ-100 Component S&P 500 Component|
|Revenue||US$ 1.58 billion (2013) US$ 1.37 billion (2012)|
|Operating income||US$ 414 million (2013) US$ 314.5 million (2012)|
|Net income||US$ 293.5 million (2013) US$ 204 million (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Miscellaneous / Business Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Akamai Technologies, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Akamai Technologies, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|TD Bank||Financial Services / Banking||10|
|Yahoo!||Consumer Brands / Internet||9|
|Lyft||Travel and Hospitality / Car Rental||9|
|Blockbuster on Demand||Consumer Brands / Entertainment||11|
|Showtime||Consumer Brands / Entertainment||11|
|KPN||Telecommunications / Wireless Carrier||11|
|Consumer Brands / Internet||11|
|Allianz||Financial Services / Banking||8|
|Visa||Financial Services / Credit cards||8|
|J.P. Morgan||Financial Services / Banking||8|
We have estimated the Net Promoter Score of Akamai Technologies, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.