Airgas, Inc., headquartered in Radnor Township, Pennsylvania, through its subsidiaries, is the largest American distributor of industrial, medical and specialty gases.
In November 2015, Airgas agreed to be acquired by France’s Air Liquide for a total of $13.4 billion. The transaction is expected to close in the second or third quarter of 2016.
|Key people||Peter McCausland (Executive Chairman) Michael Molinini (President and CEO)|
|Revenue||US$ 5,072.537 million (2014) US$ 4,957.497 million (2013)|
|Total assets||US$ 5,793.314 million (2014) US$ 5,618.225 million (2013)|
|Total equity||US$ 1,840.649 million (2014) US$ 1,536.983 million (2013)|
|Operating income||US$ 630.534 million (2014) US$ 596.417 million (2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Diversified is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Airgas sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Airgas with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Airgas based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.