Aircastle is a global company that acquires and leases high-utility commercial jet aircraft to customers throughout the world. High-utility aircraft are generally modern, operationally efficient jets with a large operator base and long useful lives.
It has its headquarters in Stamford, Connecticut, United States, with offices in Dublin and Singapore. Aircastle was incorporated on October 29, 2004 and now owns about 164 jet airliners, both narrow-body and wide-body types, which are leased to over 65 airlines around the world. The company specialises in operating leasing of aircraft.
Since August 8, 2006, Aircastle has been traded on the New York Stock Exchange under the ticker symbol AYR.
|Key people||Ron Wainshal (CEO)Christopher Beers (COO) Michael Inglese (CFO)|
|Industry||Commercial Aircraft Sales and Leasing|
|Services||Commercial Aircraft Leasing and Sales|
|Headquarters||Stamford, Connecticut, United States|
|Profit||US$29.8 Million (FY 2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Diversified Commercial Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Aircastle Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Aircastle Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Aircastle Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.