ABX Air, Inc., formerly Airborne Express, is a cargo airline headquartered at Wilmington Air Park near the City of Wilmington, Ohio, USA. ABX Air operates scheduled, ad hoc charter and ACMI freight services. It also provides flight support services and training. ABX Air is owned by Air Transport Services Group.
ABX Air's main customer is DHL, and the majority of the freight it carries is for that company. Many of ABX Air's aircraft are painted with DHL's yellow and red livery.
ABX also does cargo flights on behalf of Air Jamaica between Miami and the two Jamaican cities of Montego Bay. One of their Boeing 767-200s routinely handles the flights, replacing the Douglas DC-8 types that flew previously. The aircraft fly with an Air Jamaica callsign of "Jamaica".
| Key people | Joe Hete (CEO), John Starkovich (President), Quint Turner (Chief Financial Officer) |
|---|---|
| Hubs | Cincinnati/Northern Kentucky International Airport Miami International Airport |
| IATAICAOCallsign | IATA ICAO Callsign GB ABX ABEX GBABXABEX |
| Headquarters | Wilmington Air Park Clinton County, Ohio |
| Parent company | Air Transport Services Group, Inc. |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Air Freight / Delivery Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Air Transport Services Group, Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Air Transport Services Group, Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Air Transport Services Group, Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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