Air Products and Chemicals, Inc. is an American international corporation whose principal business is selling gases and chemicals for industrial uses. Air Products' headquarters is in Allentown, Pennsylvania, in the Lehigh Valley region of Pennsylvania, in the United States. Air Products is the Lehigh Valley's third largest employer, after Lehigh Valley Hospital and St. Luke's Hospital. Leonard P. Pool founded the company in 1940. Its French subsidiary, headquartered in Saint-Quentin-Fallavier, was the site of a terrorist attack on June 26, 2015.
On September 17, 2015 Air Products announced its intent to spin off its Materials Technologies business. This new stand alone company has been renamed Versum Materials.
|Total assets||US$ 17,438 million (2015) US$ 17,779 million (2014)|
|Revenue||US$ 9,895 million (2015) US$ 10,439 million (2014)|
|Headquarters||7201 Hamilton Blvd., Allentown, Pennsylvania, U.S.A.|
|Operating income||US$ 1,884 million (2015) US$ 1,657 million (2014)|
|Net income||US$ 1,427 million (2015) US$ 1,243 million (2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Air Products & Chemicals sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Air Products & Chemicals with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Air Products & Chemicals based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.