AeroVironment, Inc. is an American technology company in Monrovia, California, and Simi Valley, California, that is primarily involved in energy systems, electric vehicle systems, and unmanned aerial vehicles. Paul B. MacCready, Jr., a designer of human-powered aircraft, founded the company in 1971. The company is probably most well known for developing a series of lightweight human-powered and then solar-powered vehicles. AeroVironment is the Pentagon's top supplier of small drones — including the Raven, Wasp and Puma models. They have signed a strategic partnership with Lockheed Martin Corp to develop their 'Global Observer' to provide "persistent airborne observation".
| Revenue | US$ 0179.537 million (April 30, 2012) |
|---|---|
| Total assets | US$ 369.151 million (April 30, 2012) |
| Total equity | US$ 299.198 million (April 30, 2012) |
| Headquarters | Monrovia, California, United States |
| Key people | Paul B. MacCready, Jr., Founder |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Aerospace is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If AeroVironment, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of AeroVironment, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of AeroVironment, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.