AECOM is an American multinational engineering firm that provides design, consulting, construction, and management services to a wide range of clients.
AECOM has approximately 95,000 employees, and is number 156 on the 2016 Fortune 500 list. Fortune named AECOM as one of 2015 World's Most Admired Companies, and again in 2016 & 2017. Engineering News-Record ranked AECOM as Number 1 Global Design Firm.
The company's official name from 1990 to early January 2015 was AECOM Technology Corporation. Today, it is known simply as AECOM. The company is listed on the New York Stock Exchange under the ticker symbol ACM and on the Frankfurt Stock Exchange under the ticker symbol E6Z.
|Revenue||$ 19.2 billion (2014 including URS)|
|Traded as||NYSE: ACM S&P 400 Component|
|Operating income||$ 535.19 million (FY 2015)|
|Profit||$ 154.85 million (FY 2015)|
|Total assets||$ 5.67 Billion (FY 2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Engineering, Construction is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If AECOM sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of AECOM with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of AECOM based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.