Advance Auto Parts is headquartered in Roanoke, Virginia and Raleigh, North Carolina, and is now the largest retailer of automotive replacement parts and accessories in the United States by store count after acquiring General Parts Incorporated in October 2013. AAP was founded in 1932 and had 2015 sales of approximately $9.74 billion. The combined enterprise of AAP operates over 5,200 company-owned and 1,300 independently owned stores covering every U.S. state, the Virgin Islands, Puerto Rico, and Canada with more than 70,000 employees.
In 2005, Advance Auto Parts purchased AutoPart International, Inc. which operates 202 stores along the Atlantic Seaboard. As of 2014, Autopart International still operates as a separate division within Advance Auto.
In 2013, AAP purchased General Parts Inc. including Carquest, Carquest Canada and WorldPac for $2.04 billion.
|Owner||Institutional Owners Vanguard Group Inc (8.54%) Wellington Management Group LLP (8.29%) State Street Corp (4.50%) Starboard Value LP (3.77%) Lazzard Asset Management LLC (3.18%)|
|Subsidiaries||Autopart International Carquest Carquest Canada WorldPac WorldPac Canada WorldPac Redline|
|Key people||John C. Brouillard Executive Chairman Tom Greco (CEO, President)|
|Area served||United States, Puerto Rico, U.S. Virgin Islands, Canada|
|Products||Replacement automotive parts & accessories|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Specialty Retailers: Other is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Advance Auto Parts sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Advance Auto Parts with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Advance Auto Parts based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.