Estimated Net Promoter Score is
Kenneth Stanley "Bud" Adams, Jr. was the owner of the Tennessee Titans, a National Football League franchise. He was instrumental in the founding and establishment of the former American Football League. Adams became a charter AFL owner with the establishment of the Titans franchise, which was originally known as the Houston Oilers. He was the senior owner with his team in the National Football League, a few months ahead of Buffalo Bills' owner Ralph Wilson. Adams also was one of the owners of the Houston Mavericks of the American Basketball Association and the owner of the second Nashville Kats franchise of the Arena Football League. He was elected to the American Football League Hall of Fame, an online site, but as of 2016 is not a member of the Pro Football Hall of Fame, despite several nominations and an ongoing effort to make him such.
Adams had many business interests in the Houston area. A Cherokee person who originally made his fortune in the petroleum business, Adams was chairman and CEO of Adams Resources & Energy Inc., a wholesale supplier of oil and natural gas. He also owned several Lincoln-Mercury automobile franchises.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Oil Refining / Marketing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Adams Resources & Energy, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Adams Resources & Energy, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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|CIGNA||Insurance / Health and Life Insurance||-1|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|Dish||Telecommunications / Cable/TV service||1|
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We have estimated the Net Promoter Score of Adams Resources & Energy, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.