Adams Resources and Energy, Inc. is a Fortune 1000 company engaged in the production and marketing of crude oil, natural gas and liquid chemical products. Adam was founded by K. S. "Bud" Adams Jr. in 1947 and went public in 1974. The Company and its subsidiaries presently have over 800 employees.
The Company's GulfMark Energy, Inc. subsidiary purchases crude oil from independent producers primarily in Texas, Louisiana, and Michigan; and arranges sales and deliveries to refiners and other customers. GulfMark purchases approximately 65,000 barrels per day at the wellhead.
The Company's Service Transport subsidiary transports liquid chemicals on a "for hire" basis throughout the continental United States and Canada, and its Adams Resources Exploration Corporation subsidiary is actively engaged in the exploration and development of domestic oil and gas properties primarily along the Gulf Coast of Texas and Louisiana.
| Net income | $-0.001 Billion (2015) |
|---|---|
| Revenue | $1.944 Billion (2015) |
| Operating income | $0.009 Billion (2015) |
| Total assets | $0.243 Billion (2015) |
| Total equity | $0.152 Billion (2015) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Adams Resources & Energy sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Adams Resources & Energy with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Adams Resources & Energy based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.