Acme United Corporation is a supplier of cutting, measuring and safety products for the school, home, office, hardware and industrial markets. The company was organized as a partnership in 1867 and incorporated in 1873 under the laws of the State of Connecticut. It is publicly traded on the NYSE Mkt with symbol ACU.
Acme United’s operations are in the United States, Canada, Europe. The operations in the United States, Canada and Europe are primarily involved in product development, manufacturing, marketing, sales, administrative and distribution activities. The operations in Asia consist of sourcing, quality control and sales activities. Net sales for the year ended December 31, 2016 were $124.6 million compared to $109.8 million in 2015, an increase of 13%. This was the 8th consecutive year of record performance for Acme United. Sales in the US were $110.8 million, in Canada $6.8 million and in Europe $6.9 million. Net income for the year ended December 31, 2016 was $5.9 million, or $1.64 per diluted share.
|Key people||Walter C. Johnsen (chairman and CEO) Brian S. Olschan (president and COO) Paul G. Driscoll (vice president and CFO)|
|Subsidiaries||Westcott, Clauss, Camillus, PhysiciansCare, Pac-Kit, First Aid Only, Cuda, DMT|
|Products||scissors, cutters, knives, rulers, first aid kits|
|Founded||Naugatuck, Connecticut (1867)|
|Headquarters||Fairfield, Connecticut, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Industrial Machinery / Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Acme United Corporation. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Acme United Corporation. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Acme United Corporation. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.