A. Schulman is a global plastics supplier, headquartered in Fairlawn, Ohio. The company supplies plastic compounds and resins, which are used as raw materials in a variety of markets. Its principal product lines consist of proprietary and custom-formulated engineered plastic compounds, color concentrates and additives that are designed to improve the appearance and performance of plastics in a number of specialized applications. Rather than being considered a plastics manufacturer per se, the Company is in the plastic compounding business.
|Key people||Joseph Gingo (CEO, Chairman, President) Gustavo Perez (COO, Americas)|
|Products||plastic compounds, color concentrates & additives|
|Traded as||NASDAQ: SHLM S&P 600 Component|
|Revenue||~$2,000 Million (2009)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If A. Schulman sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of A. Schulman with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of A. Schulman based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.