Estimated Net Promoter Score is
3D Systems, headquartered in Rock Hill, South Carolina, is a company that engineers, manufactures and sells 3D printers. Chuck Hull, currently the CTO and former president, invented stereolithography in 1986. 3D Systems creates product concept models, precision and functional prototypes, master patterns for tooling, as well as production parts for direct digital manufacturing. 3D Systems uses proprietary processes to fabricate physical objects using input from computer-aided design and manufacturing software, or 3D scanning and 3D sculpting devices.
3D Systems' technologies and services are used in the design, development and production stages of many industries, including aerospace, automotive, architecture, health care, dental, entertainment, recreation and consumer goods. 3D Systems offers professional- and production-grade 3D printers, in addition to a line of personal 3D printers and 3D-printed consumer products, supported by the affiliated online forum Cubify. 3D Systems is notable within the 3D printing industry for developing stereolithography and the STL file format.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Software: Prepackaged Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If 3D Systems Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of 3D Systems Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of 3D Systems Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.