Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more.
I've had other review survey apps and received very little responses. I just installed this and 2 orders have already responded. It must be the simple approach. I like it! Also, the customer service....prompt, courteous, professional. Much appreciated.
I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!
Great customer service! The app is very easy to set up and use.
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
Customer satisfaction surveys are only useful if you actually get responses.
Only 3%-5% of customers usually respond to a conventional satisfaction survey.
In contrast, our users typically seeresponse rates of 40% to 60%.
We achieve this thanks to smart automatic follow-ups
and highly optimized and super simple survey layout.
We have optimized the surveyso that you don't have to.
A single number representing your aggregated customer satisfaction doesn't tell you the whole story.
With our automatically generated reports, you can dive into your data.
See how your customers are satisfied depending on:
Discover trends in your customers' opinions.
Net Promoter Score is a customer loyalty metric introduced in Harvard Business Review in 2003.
Since then it has been widely adopted by more than two thirds of Fortune 1000 companies.
NPS is calculated based on responses to a single question:
"How likely are you to recommend Your company to a friend or colleague?"
The Net Promoter Score is a number from -100 to 100 calculated by
subtracting the percentage of customers who are Detractors
from the percentage of customers who are Promoters.
1. Customize your NPS e-mail survey
3. Track your overall NPS and the NPS of your customer segments over time
4. Use your Customer.guru data in one of 750 apps integrated with Customer.guru
Our systems are designed to process millions of surveys daily.
Do you have a larger customer base? Get in touch
All accounts come with a 10-day long free trial
Net Promoter Score, NPS, and Net Promoter System are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.